Customer Testimonials
Flaky dealership, buyer beware. Lots of bad reviews about this dealership. on trust pilot and Google reviews.
Peterson Jeep Chrysler Dodge is the most dishonest company that I ever have had the unfortunate opportunity to deal with I traded in a $38,000 car for a vehicle from them that vehicle blew the motor up less than 50 miles after I pulled it off the lot and 20 less than 24 hours they only gave me one option and that was for them to put a new motor in with a warranty, the warranty was never put in my name or registered to that vehicle. Eight days later that motor started going bad they were notified of this. They told me that ... Read More DealerRater - Mar 5, 2025
From start to finish, the professionals at Peterson assisted with all aspects of my purchasing decision. Enjoyed working with Steven H. and Greg. Would recommend this dealership.
Excellent selection, friendly salesman without being pushy, knowledgeable and easy to work with. Things were handled quickly, professionally and I feel good about my purchase. I would highly recommend them to anyone looking for an honest car lot.
Worst dealer I have ever dealt with, nothing but lies and misleading! They will put you in a horrible situation and then leave you out to hang
Was in and out fast
This was the tailgate recall and lasted about 5 minutes. Tech was great. However, I am extremely frustrated with Dodge truck division not completing the fuel pump problem in a faster and thorough way.
Friendly and helpful staff.
Transparency and great pricing, you can’t go wrong!
No problems, no issues, good people.
Best dealership experience from start to finish, ordered a wrangler and communication was strong, they were fully prepared at the vehicle pickup in and out of the dealership quickly, no messing around with our agreed upon deal! True professionals. I highly recommend working with Kent’s Jeep Squad.
Jamie and Jamie are the best great people great service couldn’t ask for anything more in an experience at the dealership I’d refer anybody to them
I have good experience with Peterson since 2018, great service and friendly, very nice 👍 God Bless all Peterson workers 😊
Great service and communication! I'm very pleased.
On time .. quickly done ... Pleasant...
Work was completed quickly and efficiently.
Great people at the service desk. Unfortunately, the high pressure fuel pump recall issue on my 2020 Ram 2500 6.7, leaked all over my garage floor.
Josh met me at the door. He went right out to my vehicle and got the information of my vehicle for my LOF. I got a text from the service informing me my pickup was done. I will be back !! Thank you for the awesome service !!!
Nick was very helpful, everything we asked for was taken care of. Wonderful Experience.
Mike was very concerned about my situation with my jeep. Finished faster than I thought it would be.
I've been a customer since 2011 and Always have been treated beyond my expectations whether buying vehicles or serving them. I've been taken care of by Nick and Ryan and feel that they go above and beyond, because of them I travel from Nevada for the specialty service and will only deal with Peterson's. The whole staff I've dealt with are Great 👍
Nick E. in the service department was very friendly and knowledgeable. We were in and out quickly.
I hate shopping for cars. My past experiences with car salesmen put my stomach in knots. This was different. Zach was easy to talk to and worked with me to get the price of a good low millage used Outback down to within my budget. At my age, this will probably be the last car I'll ever buy, but if I do need to buy another car, I'll got to Peterson's and ask for Zach.
Great place. Josh is friendly. Got my truck done quickly
If you need a salesman ask for Alex, above and beyond and just a all around nice person. He not only helped us at his dealership but helped us at another one just cause he could, I wish we would be buying from him but since the vehicle I want is at another Peterson dealership I have to go with them. But he went and looked to check on vehicle for us and kept me updated on it and just did more then I would have expected especially from someone who wasn't even gonna get the sale himself. Go ... Read More Google - Jan 30, 2023
My 5500 she's a beast!!! Very beautiful. Evan Leach was outstanding to work with, he knows his stuff!!! He configured the heavy duty commercial vehicle order options that I was told by other dealers wouldnt be possible. Made absolutely everything happen!!!! Great service, excellent communication and attention to detail. Thanks!!!!
Always a pleasure to deal with Zach Nielsen and Nicole Corrie. Feel very comfortable at your dealership.
My very first experience buying a pre-owned vehicle was the best experience ever!! Thank you Danny!!
Mike was great throughly explained everything. Will definitely make this my main dealership.
I would definitely recommend the service department. Josh was both friendly and helpful. Service was quick. I will be back.
Excellent service as always. Friendly helpful people and fast.
Great service. Updates regularly through the entire repair process.
Great service and good work done the first time.
This was a great experience! From my service advisor Cayle ( whom was just the best I’ve ever dealt with) to the service of my jeep everything was great!!
Jamie and the team at Peterson’s are great! Always appreciate his help.
They were busy when I got there at 7:55AM. There were 4 cars in the bays and I was the 5th one outside. They still had the oil changed and the safety recall completed in just a little over an hour. The only disappointment was it was too cold to get the car washed.
Everyone was extremely nice and i couldn’t be more happy with the service.
Very friendly. Explained how everything was going to happen step-by-step. Very thorough.
I stopped to have my tail gate looked at since there is a recall on the latch/alignment. No problem on mine. I was in & out within 10min and everyone was so friendly
Cayle was very helpful explaining the recall work and getting me back on the road same day (from out of town). Will definitely come back for all dealer work.
Great experience, knowledgeable and helpful staff.
We purchased our 2023 Ram 2500 here. The transaction was simple and straight forward. We also had some accessories installed by their service center. It was quick and well done.
ASK for Zach Lugo!! Long time customer with Peterson but first time customer with Sales guy Zach. Friendly, knowledgeable and very patient; answering all our questions about the vehicle I wanted. He made sure to make me feel comfortable during the whole process from start to finish. Peterson once again made me a happy customer. I definitely recommend asking for handsome Zach Lugo to help with your next vehicle.
Very helpful and polite!
I have been with Peterson for a little over a year and I highly recommend them. Been driving for over 50 years and they have the best service department I have dealt with, fast and efficient. Special thanks to Service Manager James Barlow for his help with an item.
Very pleasant to work with
Good service
Jamie at the service desk and Josh at the shop are amazing! I can always count on them! 👏
Jeep wrangler 4xe sucks and overall deal sucks fat 0. Nothing but headaches of peace of xxxx
Renee Triller is the most disrespectful used car salesperson I've ever dealt with. How many times do I have to respond you're email stating I'm not interested and stop contacting me. We're on about email 5 as of today. Is this how you treat potential customers? Badger them until they say OK? Just because of the way you wouldn't leave me alone I ended up buying personal party. I will never recommend Peterson. matter of a fact I will go out of my way to tell everyone how you treat potential customers and you're shady ... Read More DealerRater - Dec 26, 2022
Salesman was fine. Other than that, terrible experience with Peterson dodge. Will never purchase another vehicle from this dealership.
Terrible service experience
Our jeep was scheduled to be worked on earlier this week. The only job needed to be done was to replace the front wheel bearing. Instead, the service department decided to overlook the problem suggesting that the back wheel bearing was bad. Turns out, it was the front wheel bearing just as we knew. Not only did Peterson dodge waste our time, they refused to work on the vehicle. I don’t recommend this place to anyone. They don’t have the skill or knowledge to get anything done.
Nick, the person who helped us today was thorough and patient. We appreciate the work he did to get our vehicle ready.
This was work which we had been complaining since 2021, and found it had not worked since we bought this Pacifica new in 2019, was finally fixed.
Given the horrible experiences we’ve had with Chrysler we will not ever buy another Chrysler/Dodge vehicle again, because of our last experiences with our two purchases of Chrysler vans.
However, we know Nick took the time to finally get the problems fixed.
Also, when we bought the vehicle new we paid ... Read More Google - Nov 3, 2022
Disappointed with these guys. Brought in my Gladiator for oil change and tir rotation. They said cabin filter was dirty and was like 50 bucks and I know it's WAY over priced but I agreed since I was already there. Then they said the filter comes in 2 parts and they have to charge me for each part separately. Show me one store brick or online that sells a 2part filter separately???You can get a k&n reusable filter cheaper then that. Sad that supposedly such large and respectable dealer does patty thing like that.
Without a doubt the worst service/parts department I have ever dealt with. Gave them the VIN to my truck and they could not get the right part. Took three trips to get the wrong part and in the end would not refund the part because I had opened the package to check the fit. Over the years this makes the third time I have had similar issues with this parts department. Will not use this dealership for any reason in the future and will make sure the word gets out how completely incompetent they are. Only reason they are ... Read More Google - Sep 15, 2022
Service advisor is kind, but the answer I got is they know there is a problem, but they don't have an answer for it and they don't know how to fix and aren't going to on a 90k dollar new vehicle. Bring it back in again if it continues, I said it's obviously continuing if you didn't fix it. That is what I'm left with.
Wrote and called almost two weeks ago about a vehicle and possible trade ins. Never heard anything back from them. Terrible way to run a business.
They are cheaters, don't deal with them. They are under handed. Tried to get me to buy a new transmission. They did the service, left my car low on fluid and then when I had trouble denied the problem was caused by them. Can't believe anything they say. This isn't the only time I've had trouble with them either, but I've learned my lesson. I love Chrysler vehicles but will go out of state before buying from them!
4 days to do a 6 hour job. I come to Peterson Chrysler Dodge. I pulled my 2014 Jeep Grande Cherokee from Peterson's competition that was going to be 2 days. This mistake is on me.
I was excited to get a 2019 ram rebel from these guys. I have had my truck for a little over 5 months. As soon as it starts raining my truck started leaking hard. 2 big cracks. I call the sales team and a salesman say well you had your truck for almost 6 months.. Hopefully its under warranty. Meaning if it is under warranty, you pay it cuz its your issue. forget the fact that its a 2019 cerfited ram, forget the fact that the truck was over 50000 dollars. but the fact water is coming through roof hitting my airbag. Where my child sits. ... Read More Google - Aug 18, 2022
I went into Peterson because my truck wouldn’t start. They jumped to saying I need a NEW MOTOR! they “ diagnosed” it. I had to pay them $200 for that. It was wrong. I’m a young family with two little girls. I can’t afford a used motor for $10,000. I got a second opinion on it. It was a $9.00 fuse. What a disgrace this company is trying to reach deep into peoples pockets and LIE!! I hope this helps people in the future. Don’t take your vehicle here!
Called to schedule service and oil change on the new truck I bought in 2018. They said first come first serve on oil changes and wouldn't even schedule the oil change with the service. I am done doing business with them and will not recommend. Not the only time they have poorly performed.
I love how when I ask to schedule an oil change, fuel filter change and to investigate an oil leak it turns into just the oil change. I have actually attempted service on more than one occasion but was always told I'd be called back.amd ... Read More Google - Aug 2, 2022
Bad experience, oil on engine bock and dripping from filter, no tire rotation even when requested, high price, don't believe they checked all fluids either.
Honestly dropped my car off at 8 am so it can get looked at and see if they could fix my backup camera, the service guy called at 6:30 pm to come get my car and didn't even look at it until I got there. Recommended I go to a stereo shop, turns out it was a wiring issue that got fixed at that other place within an hour.. this dealership service is bogus. Lazy.
I purchased a new 2022 Ram 3500 longhorn limited dually, 2500 miles in the front shock started leaking oil out of it and pulling to the right. I called Petersons service center in May to get it in and they said they were 3-4 weeks out. I set the appointment, and called a few days prior to confirm and they didn’t have me down. I asked to talk to the service manager and he said for me to bring the truck back in to them in the next week . I brought it in, Nick came out looked at the shock and stated ... Read More Google - Jul 23, 2022
My husband took his truck into Peterson motors for a Def fill and on the way home a warning light came on - truck will run max on 5 miles an hour - something about def. Called Peterson and they said bring it in and we will check it out and see if it is still under warranty! We are over 200 miles away and we can’t move this truck bc of bad Def. How the heck are we supposed to get it back to nampa for them to check it. They say nothing wrong with our def. Well something went ... Read More Google - Jul 12, 2022
Worst experience i have ever had
I’ve only been here 3 times now for the service on my Cummins and each time has been worse of a ***show than the next. Poor service advising, poor planning on getting parts in, poor execution on service, techs leave my engine bay trashed and dirty. All 3 times I’ve had to finish some part of the service they started myself at home. I would not recommend them to anyone. They tried to compensate me with a little money back after my last service, but $52.00 hardly makes me satisfied after they repeatedly failed to execute my service plans all 3 times. ... Read More Google - May 4, 2022
They do a good job. Last time I was i. They said they changed the cabin air filter. 3000 mile later and they said it was needed again. I bought my own and changed it because I felt it was not changed last time even though I was charged for it. I dont think they changed it.
Did not fix anything.
BUYER BEWARE!!! PETERSON'S WILL RIP YOU OFF IF YOU LET THEM. BEEN RIPPED OFF TWICE AND FRIEND WAS RIPPED OFF TOO. 2-1/2 MONTH AFTER SALE THEY CALLED US AND SAID WE MADE A MISTAKE AND WE NEED $360.00 MORE FOR THE SALE TO GET TITLE. TITLE WAS MAILED TO PETERSON'S 2 MONTHS AGO. CALLED MY BANK AND THE CAR IN QUESTION WAS SOLD DAY AFTER WE TRADED IT IN. WHAT KIND OF BS ARE THEY TRYING TO PULL?
Worst service ever. Nick ignores clients and speaks in a condescending manner. Had to take out Jeep back three times for the same issue. What a hassle! Waste of gas and time! After speaking with Customer Service Manager we thought we were going to get better service but no.
The service writer was not at his desk when I came in. That was fine, I have no problem with that. But when they did come to their desk they seemed to be in a bad mood. I received an irritated look and their "how can I help you," greating was the same. They got better as our interaction continued.
I was told I would receive a call back that afternoon but I did not hear from anyone for four days and that only after I texted the service writer. To be fair, two of those days were ... Read More Google - Mar 17, 2022
I brought my car to them to fix a fuel pressure sensor. The sensor is built into the fuel line. Not only did it take a week and $748 dollars to fix a plug and play part but the part popped off within 6 days spewing gasoline all over the engine and road making the car instantly inoperable and almost caused an accident for my wife who was driving it.
Highly do not recommend buying from here. Showed up last night to start the purchase of a vehicle, was told to come back at 9am. Credit was ran last night, all morning, during rate and payment negotiations, the vehicle was sold out from under us and we were never told what was happening as we were still there waiting. Other Peterson auto groups don't do that, they hold the vehicle as soon as your application is ran. Rude and unfair sales managers RC and Monty. Thought it was also ironic they kept saying it was their "policies" ... Read More Google - Feb 26, 2022
Guy was very rude. Had an attitude. Coworkers complained that he was rude and very unprofessional
Rep was helpful. But the way they conduct business is very efficient and a waste of time/money.
What's the point of me listening to your greeting in English, then spanish, then English again? Then it asks me to pick 3 for service. I click 3, then a lady picks up and asks what department I need. Face palm, seriously a huge waste of time.
Professional and quick and caring Ok 👍
They came to fix the airbag recall for my husbands truck at my work. Super convenient, friendly guy, and bonus… he was even early for the repair. I’m assuming he did everything correctly as I wasn’t worried or watching him due to Peterson’s reputation. Unfortunately when I got into the truck the center of the steering wheel isn’t lined up correctly and it’s sticking out a bit.
I clearly marked my winter tires so they could be correctly mounted for rotate and showed the markings on the tires to these guys when I brought my truck in. But these guys didn’t pay any attention to the marking, so my tires were NOT rotated correctly. Also for the 2nd year in a row, the air pressure in ALL the tires was wrong. Way too low pressure. Very poor quality workmanship, but good prices on tires.
Another awesome buying experience from Peterson. This is my second Jeep Wrangler purchased from Kent and as expected everything went smoothly. Kent and his team have selling Jeeps down to a science. They operate quickly and efficiently with zero surprises. It is important to note, these folks are very busy and for good reason. So be patient and give them time to work for you, they will not disappoint. Kent, Joseph, Kiel and James, thank you for another excellent experience, one our family will remember for years to come. Again, I highly recommend this fine dealership.
I am so glad Peterson's Internet Sales Manager encouraged me to shop for my new vehicle elsewhere! I ended up buying a wonderful $60,000 Ram truck at the large volume Ram dealer in Boise. After I couldn't get a straight answer out of the online sales people at Peterson, and refused to play their shell game regarding the value of my trade-in, I found the sales people at the Boise dealer not only much more professional and courteous, but upfront with their numbers and trade-in value as well. I ended up getting more for my trade-in than I had ... Read More Google - Nov 10, 2021
Only delt with service, not impressed, jeep transmission problems took forever to get anything done and multiple times bringing it to dealer to get the warranty process to say they would replace transmission even though we all knew that was the problem. Also one of the times we dropped it off for a 5 days and I asked to get the first oil change, it wasn't done when I went to pick it up, had to waste another half hour for that to get done.
I took my car in to replace the heater core. I was told that it didn't need a new one, just a back flush. I also needed brakes so I got that taken care of too. I picked up the car and the very next day the engine light came on. I took it back and had to leave it again. I needed a thermostat. I picked it up and another light came on, so I took it back. Each time they kept telling me it was unrelated to the last thing they did. I was there everyday for 4 ... Read More Google - Oct 21, 2021
Absolutely the worst service I've experienced at a dealership service dept. Such a simple recall fix on my Jeep and they couldn't even handle that!